AI analytics for Customer Success Leader

Understand account health before your customers ever feel the impact

Retention, expansion, and long-term customer value all depend on seeing account health clearly. Definite brings usage, support, and revenue data together automatically — no chasing signals, no reactive firefighting.

Complete account visibility
Customer health signals from product, support, and revenue unified in one place — no more piecing together data across tools and teams.
Proactive, not reactive
See changes in account behavior early so your team can act before churn risk shows up in renewal conversations.
Risk and expansion, clearly prioritized
Know which accounts need attention right now and which are ready for growth — so your team focuses effort where it matters most.
“Definite lets you ask questions in plain English and get answers instantly.”
Yuki Kakegawa
Yuki Kakegawa
Data Consultant at Orem Data
Orem Data logo

Know where to focus before customers churn

Real questions from Customer Success leaders — answered in seconds by Fi, your AI analyst.

Fi
Which accounts are healthy right now, and which are at risk?
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Fi
Connect product usage, support activity, and revenue at the account level.
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Fi
What changed recently for accounts showing early risk?
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Fi
Which accounts should the team focus on today?
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Fi
Which accounts are healthy right now, and which are at risk?
intercom_conversationsstripe_subscriptions
Fi
Connect product usage, support activity, and revenue at the account level.
posthog_eventsintercom_conversationsstripe_subscriptions
Fi
What changed recently for accounts showing early risk?
intercom_conversationsposthog_events
Fi
Which accounts should the team focus on today?
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Fi
Are retention and expansion numbers consistent across teams?
Fi
What patterns separate retained customers from those who churn?
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Fi
Which behaviors point to churn or expansion?
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Where should we concentrate effort to reduce churn?
Fi
Are retention and expansion numbers consistent across teams?
Fi
What patterns separate retained customers from those who churn?
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Fi
Which behaviors point to churn or expansion?
Fi
Where should we concentrate effort to reduce churn?
Fi
Which signals reliably predict churn or renewal?
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Fi
How do onboarding, adoption, and engagement affect long-term value?
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Fi
Where are customers getting stuck or disengaged?
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Fi
Which customers are most likely to expand with the right support?
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Fi
Which signals reliably predict churn or renewal?
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Fi
How do onboarding, adoption, and engagement affect long-term value?
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Fi
Where are customers getting stuck or disengaged?
posthog_eventszendesk_tickets
Fi
Which customers are most likely to expand with the right support?
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What could your customer success data tell you?

Enter your domain and we’ll show you the business questions your tools can already answer — you just can’t ask them yet.

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Try it with any company domain — no signup required.

Connect all your customer data

Definite connects directly to the support, product, and revenue tools Customer Success teams rely on to create a single view of account health.

Intercom
Intercom

Connect and analyze data from Intercom with Definite.

Zendesk
Zendesk

Connect and analyze data from Zendesk with Definite.

Hubspot
Hubspot

Sync contacts, companies, deals, and email events. Prebuilt lifecycle analytics.

Salesforce
Salesforce

Pull accounts, opportunities, and pipeline to power revenue reporting.

Stripe
Stripe

Sync payments, subscriptions, refunds, and payouts. Auto-built MRR dashboards.

Gorgias
Gorgias

Connect and analyze data from Gorgias with Definite.

See risk early. Act before customers churn.

Connect your CS stack illustration

Connect your CS stack

Plug in Intercom, Zendesk, your CRM, Stripe, and the rest of your stack with pre-built connectors — no code, no engineering tickets.

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Unified storage, zero maintenance

Definite stores and organizes your support, product usage, and revenue data automatically so nothing falls through the cracks.

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Define the metrics that matter

Set up health scores, retention, and expansion metrics once. Every team sees the same account picture — no more conflicting signals.

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Ask questions, get answers

Ask Fi anything about account health, churn risk, or expansion signals in plain English. Or build dashboards with drag-and-drop — no SQL required.

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Share and automate

Send weekly account health digests to Slack, schedule reports for leadership, or set alerts when accounts show early risk signals.

Go deeper on customer success analytics

"qq" is cooked: @Fi brings Conversational Analytics in Slack

November 19, 2025

"qq" is cooked: @Fi brings Conversational Analytics in Slack

The Founder's Guide to CRM Analytics in Attio

October 8, 2025

The Founder's Guide to CRM Analytics in Attio

An Intro to Agentic Analytics (and Why You'll Never Look Back)

September 8, 2025

An Intro to Agentic Analytics (and Why You'll Never Look Back)

§ FAQ

Questions, answered.

Definite brings product usage, support activity, and revenue data together at the account level. This makes it easier to see changes in behavior early, before churn risk shows up in renewal conversations.

Your answer engine
is one afternoon away.

Book a 30-minute call. We'll build your first dashboard on the call — or you can stop paying us.