Connect LivePerson to your Definite lakehouse in minutes.
Native sync with row-level security, CDC where supported, and hourly-or-faster freshness. Query it with SQL, build dashboards, or ask Fi.
Everything LivePerson exposes, modeled and queryable.
Extracts LivePerson conversational commerce data, including historical engagements and messaging conversations, agent/user directories (users, groups, skills), file-based agent activity logs, and real-time operational metrics for queues and agent states. Enables analysis of support volume and trends, agent staffing and performance, queue health and SLAs, and conversation quality and outcomes.
Tables & streams
Customer support sessions across chat and messaging, including messages, participants, transfers, outcomes, and surveys. Enables analysis of volume trends, resolution rate, CSAT, handle time, and transfer/deflection patterns.
Time-series metrics on backlog, wait times, SLA attainment, and throughput by skill. Used for real-time operations monitoring, alerting, capacity planning, and SLA compliance tracking.
Agent state transitions and activity logs capturing availability, work, and idle time. Supports measurement of occupancy, adherence, utilization, and productivity over intervals.
Directory of agents with identifiers and roles used for performance attribution and workforce segmentation. Enables analyses by agent such as volume handled, outcomes, and productivity.
Routing skills that determine assignment of conversations and queues. Enables SLA, backlog, and performance analysis by skill and supports staffing alignment decisions.
Organizational teams/groups used to roll up agent performance and capacity. Supports team-level KPIs, benchmarking, and coverage planning.
Authenticates with OAuth 1.0 using your LivePerson app key/secret and access token/secret
Requires a LivePerson account to connect.
Operational data, performance metrics, and business insights.
Three steps. One afternoon.
Authenticate LivePerson in a few clicks. OAuth, API key, or IAM role — we handle secrets and rotation.
We pull every stream into your lakehouse. CDC where the API supports it; full + incremental otherwise. Hourly-or-faster, row-level secure.
SQL, dashboards, or ask Fi in plain English. Your LivePerson data lives next to every other source — ready to join.
Build your own with the Definite SDK, or ask us — we add new connectors every week.
