Is Definite a data warehouse for my LivePerson data?

Yes. Definite is your complete data warehouse for LivePerson data—no need to pay for Snowflake, BigQuery, or Databricks. Definite syncs your data into secure, managed infrastructure, powered by DuckDB for high-performance analytics. Definite handles encrypted, persistent storage behind the scenes with enterprise-grade security, automatic syncing, and backups. You get lightning-fast queries, built-in business intelligence tools, and SOC 2–compliant data residency options—all without the overhead or complexity of running a separate warehouse.

Can I analyze my LivePerson data with other data sources?

Yes. Definite lets you connect and analyze data across all your tools — from app databases and CRMs to marketing automation, analytics, and customer support platforms. Our built-in Sync Engine supports over 500+ data sources, with options for daily, hourly, or near real-time. Definite makes analysis easy. You can select metrics and dimensions from your LivePerson data alongside other sources to explore insights, build dashboards, and share results — no SQL needed (unless you want to). Or simply ask Fi, our AI analyst, to find answers, uncover patterns, and instantly create charts and reports for you.

Can Definite connect LivePerson data to tools like Python, SQL, Google Sheets, or Slack?

Yes. Definite integrates seamlessly with the tools you already use. You can run Python scripts for advanced analysis, query your data directly with SQL, or sync results to Google Sheets and Slack for easy sharing. Data can be exported in CSV, Excel, or JSON, accessed via the Metrics API, or embedded directly into your product or internal dashboards. Definite makes it simple to connect, automate, and share insights wherever your team works.

How does Definite's AI actually work?

Definite includes Fi, our AI data analyst that understands your business data and speaks your language. Fi can explore your connected sources, write SQL, and build charts or dashboards in minutes — turning plain-English questions into real analysis. Under the hood, Fi uses Definite's semantic models and query engine to interpret context, generate accurate queries, and explain results clearly. The result: faster insights, fewer bottlenecks, and analytics that finally deliver ROI.

Can I use Definite for free?

Yes. Definite offers a free plan for qualifying startups that includes core analytics, dashboards, and AI insights — everything you need to get started. You can upgrade anytime for more data sources, faster syncs, and advanced automations.

Explore with AI

← All connectors/Customer Support

§ Connector

LivePerson

Analyze your LivePerson data with AI today.

Build dashboards, automate reports, and ask questions in plain English — all from your LivePerson data, no complex infrastructure to maintain.

Start analyzing LivePerson →Book a demo

Have multiple LivePerson accounts? Analytics across multiple LivePerson accounts →

§ Live with

§ What you get

Everything LivePerson exposes, modeled and queryable.

Extracts LivePerson conversational commerce data, including historical engagements and messaging conversations, agent/user directories (users, groups, skills), file-based agent activity logs, and real-time operational metrics for queues and agent states. Enables analysis of support volume and trends, agent staffing and performance, queue health and SLAs, and conversation quality and outcomes.

Standard on every Definite connector

Sync cadence

Hourly or faster

CDC

Native where supported

Auth

OAuth / API key

Row-level security

Yes

Tables & streams

6 objects

◆Conversation

Customer support sessions across chat and messaging, including messages, participants, transfers, outcomes, and surveys. Enables analysis of volume trends, resolution rate, CSAT, handle time, and transfer/deflection patterns.

◆Queue Health

Time-series metrics on backlog, wait times, SLA attainment, and throughput by skill. Used for real-time operations monitoring, alerting, capacity planning, and SLA compliance tracking.

◆Agent Activity

Agent state transitions and activity logs capturing availability, work, and idle time. Supports measurement of occupancy, adherence, utilization, and productivity over intervals.

◆Agent

Directory of agents with identifiers and roles used for performance attribution and workforce segmentation. Enables analyses by agent such as volume handled, outcomes, and productivity.

◆Skill

Routing skills that determine assignment of conversations and queues. Enables SLA, backlog, and performance analysis by skill and supports staffing alignment decisions.

◆Agent Group

Organizational teams/groups used to roll up agent performance and capacity. Supports team-level KPIs, benchmarking, and coverage planning.

Authentication

Authenticates with OAuth 1.0 using your LivePerson app key/secret and access token/secret

Requirements

Requires a LivePerson account to connect.

Analyze with Fi

Operational data, performance metrics, and business insights.

§ How it works