Connect Freshdesk to your Definite lakehouse in minutes.
Native sync with row-level security, CDC where supported, and hourly-or-faster freshness. Query it with SQL, build dashboards, or ask Fi.
Everything Freshdesk exposes, modeled and queryable.
Extracts Freshdesk customer support data including tickets, conversations, agents, contacts, companies, groups, email channel configurations, SLA policies, and ticket field metadata. Enables analysis of ticket volumes and trends, agent performance and workload, SLA compliance, customer account health, and support operations configuration.
Tables & streams
Represents individual support requests and their lifecycle; enables analysis of ticket volume and trends, backlog, response and resolution times, SLA compliance, and segmentation by custom fields.
Captures all messages and notes on a ticket thread; used to measure first response time, touch counts, reply cadence, and collaboration on cases.
Represents support agents handling tickets; supports analysis of agent productivity, workload, ownership, and resolution performance.
Represents agent teams or queues for routing and assignment; enables workload distribution and performance benchmarking by team.
Represents end users/requesters; used for customer segmentation, ticket attribution, and understanding demand by persona or segment.
Represents customer accounts associated with contacts and tickets; enables account-level support demand, health, and SLA performance analysis.
Defines response and resolution targets by priority or tier; used to calculate SLA compliance, breaches, and time-to-first-response/resolution against policy.
Represents inbound support email addresses and routing configuration; supports channel mix analysis, ticket source attribution, and intake optimization.
Uses an API key from your Freshdesk account via HTTP Basic authentication
Requires a Freshdesk account to connect.
Operational data, performance metrics, and business insights.
Three steps. One afternoon.
Authenticate Freshdesk in a few clicks. OAuth, API key, or IAM role — we handle secrets and rotation.
We pull every stream into your lakehouse. CDC where the API supports it; full + incremental otherwise. Hourly-or-faster, row-level secure.
SQL, dashboards, or ask Fi in plain English. Your Freshdesk data lives next to every other source — ready to join.
Build your own with the Definite SDK, or ask us — we add new connectors every week.
