Connector Database / Twilio
Analyze your Twilio data with AI
Build interactive dashboards, generate automated reports, and unlock business intelligence insights from your Twilio data with AI-powered assistant.
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Start with a question
Generate automated reports and business intelligence insights from your Twilio data—as fast as you can ask them.
Build dashboards and data visualizations
Transform your conversation into dynamic data visualizations on an intuitive data canvas.
Integrate all your data
Unify your Twilio data with DuckDB-powered data warehouse including Google Sheets, Stripe and PostgreSQL.
Available Twilio Data
Extracts Twilio communications data across Voice, Messaging, Phone Numbers, Usage/Monitor, TaskRouter (contact center routing), and Chat services. Enables analysis of call and SMS volume and outcomes, recordings and transcriptions, available and incoming numbers, usage and cost trends, alerts and audit signals, as well as TaskRouter workforce performance (workspaces, tasks, workers, queues, events) and Chat engagement (services, channels, members, messages, users).
Account
Twilio account or subaccount used to segment usage, spend, and communications traffic across business units or environments.
Phone Number
Owned inbound numbers and verified caller IDs; supports analysis of inventory utilization, assignment, compliance dependencies, and number-level traffic.
Call
Individual voice calls with status, duration, and timing; enables analysis of call volume, connection rates, handle times, and outcomes.
Conference
Multi-party call sessions and their participants, supporting analysis of conference usage, participant counts, durations, and engagement.
Recording
Audio recordings from voice calls used for QA, compliance, and coaching; supports metrics on recording coverage and review workflows.
Transcription
Text transcriptions of recordings for search and content analysis; enables keyword/topic insights and conversation quality monitoring.
Queue
Voice and TaskRouter queues used to route work; supports service levels, wait times, abandonment, throughput, and backlog analysis.
Message
SMS/MMS message records with delivery and engagement status; enables analysis of send volume, delivery rates, response times, and campaign performance.
Usage Record
Aggregated usage and cost metrics by category and period; supports spend tracking, unit consumption, anomaly detection, and forecasting.
Alert
Operational alerts from Twilio Monitor signaling errors and notable events; enables reliability tracking, error-rate trends, and incident analysis.
Task
Discrete items of work routed by TaskRouter across channels; supports handle time, SLA attainment, routing outcomes, and lifecycle analysis.
Worker
Agents with skills, capacity, and state; enables occupancy, productivity, adherence, and capacity planning analyses.
TaskRouter Event
Event stream of task and worker lifecycle changes; supports real-time operations monitoring and historical journey reconstruction.
Workspace
Contact center environment that scopes routing logic and resources; supports segmentation and governance of performance by workspace.
Chat Channel
Conversation containers within Programmable Chat; supports analysis of active channels, conversation duration, and member participation.
Chat Message
Messages exchanged within chat channels; enables volume, response time, engagement, and content analysis.
Chat User
Profiles of users participating in chat services; supports user growth, activity, and retention analysis.
Authentication Required
Authenticates with your Twilio Account SID and Auth Token using HTTP Basic Authentication
Getting started with
Twilio Analytics & Business Intelligence
Connect your Twilio data
Connect to Twilio once and automatically sync data to your centralized data warehouse for real-time reporting and analytics.
Build business intelligence models
Create automated reports, dashboards, and data visualizations with customizable business logic and AI-powered insights for consistent analytics across your organization.
Generate reports and insights
Create interactive dashboards, automated reports, and data visualizations with AI-powered business intelligence. Share live analytics and scheduled reporting with your team.
Want to see how easy it is to get started?
Twilio usersDefinite
People love Definite because it lets you focus on what matters. Setting up your own data infrastructure doesn't make your beer taste better. Skip the tedium and start at analytics.
I was leading the efforts of setting up a business intelligence function. I was surprised how complex this all was to do even today. It's something that every tech company would need at some point but it hasn't been simplified. You need a whole team focused on building a data warehouse, setting up the right pipelines, and then integrating a BI tool on top.Definite wasn't only the answer to this problem, it tackled the next problem I knew I'd have as soon as the BI tool was ready — how do we get non-technical teams and people to learn and utilise such a tool.
Our analytics before Definite consisted of dozens of Excel sheets that took hours to update. Manual updates led to errors. Everyone questioned the accuracy of the numbers. Many people just stopped looking at the reports.After Definite, everything ran like clockwork.We immediately saved thousands of dollars per month in the time spent updating reports and have built strategies (e.g. improved ROI on ad spend, inventory management, etc.) on the data that will yield millions to our bottom line.
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