Analyze your Twilio data with AI today.
Build dashboards, automate reports, and ask questions in plain English — all from your Twilio data, no complex infrastructure to maintain.
Have multiple Twilio accounts? Analytics across multiple Twilio accounts →
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Everything Twilio exposes, modeled and queryable.
Extracts Twilio communications data across Voice, Messaging, Phone Numbers, Usage/Monitor, TaskRouter (contact center routing), and Chat services. Enables analysis of call and SMS volume and outcomes, recordings and transcriptions, available and incoming numbers, usage and cost trends, alerts and audit signals, as well as TaskRouter workforce performance (workspaces, tasks, workers, queues, events) and Chat engagement (services, channels, members, messages, users).
Tables & streams
Twilio account or subaccount used to segment usage, spend, and communications traffic across business units or environments.
Owned inbound numbers and verified caller IDs; supports analysis of inventory utilization, assignment, compliance dependencies, and number-level traffic.
Individual voice calls with status, duration, and timing; enables analysis of call volume, connection rates, handle times, and outcomes.
Multi-party call sessions and their participants, supporting analysis of conference usage, participant counts, durations, and engagement.
Audio recordings from voice calls used for QA, compliance, and coaching; supports metrics on recording coverage and review workflows.
Text transcriptions of recordings for search and content analysis; enables keyword/topic insights and conversation quality monitoring.
Voice and TaskRouter queues used to route work; supports service levels, wait times, abandonment, throughput, and backlog analysis.
SMS/MMS message records with delivery and engagement status; enables analysis of send volume, delivery rates, response times, and campaign performance.
Aggregated usage and cost metrics by category and period; supports spend tracking, unit consumption, anomaly detection, and forecasting.
Operational alerts from Twilio Monitor signaling errors and notable events; enables reliability tracking, error-rate trends, and incident analysis.
Discrete items of work routed by TaskRouter across channels; supports handle time, SLA attainment, routing outcomes, and lifecycle analysis.
Agents with skills, capacity, and state; enables occupancy, productivity, adherence, and capacity planning analyses.
Event stream of task and worker lifecycle changes; supports real-time operations monitoring and historical journey reconstruction.
Contact center environment that scopes routing logic and resources; supports segmentation and governance of performance by workspace.
Conversation containers within Programmable Chat; supports analysis of active channels, conversation duration, and member participation.
Messages exchanged within chat channels; enables volume, response time, engagement, and content analysis.
Profiles of users participating in chat services; supports user growth, activity, and retention analysis.
Authenticates with your Twilio Account SID and Auth Token using HTTP Basic Authentication
Requires a Twilio account to connect.
Three steps. One afternoon.
Authenticate Twilio in a few clicks. OAuth, API key, or IAM role — we handle secrets and rotation.
We pull every stream into your warehouse. CDC where the API supports it; full + incremental otherwise. Hourly-or-faster, row-level secure.
SQL, dashboards, or ask Fi in plain English. Your Twilio data lives next to every other source — ready to join.
Watch how Definite connects your sources and turns data into answers.
Build your own with the Definite SDK, or request it. Most go live in days.
Pair Twilio with the rest of your data.
Join Twilio with the rest of your data, then ask Fi questions across all of it.
