Analyze your Zendesk data with AI today.
Build dashboards, automate reports, and ask questions in plain English — all from your Zendesk data, no complex infrastructure to maintain.
Have multiple Zendesk accounts? Analytics across multiple Zendesk accounts →
Everything Zendesk exposes, modeled and queryable.
Extracts Zendesk Support data including tickets, users, organizations, groups, macros, tags, ticket audits and comments, ticket fields/forms, SLA policies, satisfaction ratings, ticket metric events, Help Center articles, Zendesk Talk calls and call legs, agent activity, and Jira links. Enables analysis of support volume and trends, agent performance and workloads, SLA compliance, customer satisfaction, Help Center content updates, voice call activity, and cross-system issue linkage with Jira.
Tables & streams
Core support cases capturing issue, status, assignee, and timelines; enables analysis of volume, backlog, routing, SLA attainment, and resolution/response time KPIs.
Conversation messages on tickets (public and internal) used to analyze communication cadence, agent/customer engagement, and content/sentiment trends.
Change-log of ticket updates (status, assignee, field changes, automation effects) supporting lifecycle analysis, workflow compliance, and reopen/transfer diagnostics.
Time-stamped events powering granular SLA and timing analytics (e.g., first reply, requester wait, resolution), enabling time-in-state and breach analysis.
Customer feedback on solved tickets (e.g., good/bad with optional comment) used to track CSAT trends, drivers, and correlations with SLA and agent performance.
Profiles of people interacting with support, including agents and requesters; enables agent performance reporting and customer segmentation by traits and memberships.
Accounts or companies grouping end-users; supports account-level volume, CSAT, SLA, and escalations analysis.
Support teams/queues used for routing and workload; enables queue health, assignment patterns, and team performance reporting.
Definitions of service targets and conditions that govern ticket SLAs; used to evaluate compliance, breaches, and performance by policy/priority.
Knowledge base content entries with update timestamps; supports analysis of content freshness, publishing cadence, and support content coverage.
Zendesk Talk calls and legs providing telephony interaction detail; enables call volume, handle time, and call flow analytics.
Aggregated agent state and workload statistics for voice, supporting occupancy, availability, and adherence reporting.
Mappings between Zendesk tickets and Jira issues used to analyze engineering escalations, cross-system resolution timelines, and backlog handoffs.
Taxonomy labels applied across tickets and other entities, enabling segmentation and trend analysis by topic, product, or issue type.
Authenticates to your Zendesk subdomain using either OAuth (access token) or an API token with your Zendesk email
Requires a Zendesk Support account to connect.
Operational data, performance metrics, and business insights.
Three steps. One afternoon.
Authenticate Zendesk in a few clicks. OAuth, API key, or IAM role — we handle secrets and rotation.
We pull every stream into your warehouse. CDC where the API supports it; full + incremental otherwise. Hourly-or-faster, row-level secure.
SQL, dashboards, or ask Fi in plain English. Your Zendesk data lives next to every other source — ready to join.
Build your own with the Definite SDK, or ask us — we add new connectors every week.
Pair Zendesk with the rest of your data.
Join Zendesk with the rest of your data, then ask Fi questions across all of it.
