Do I need a separate data warehouse for my Front data?

No. Definite includes a built-in lakehouse, so you don't need to pay for a separate warehouse like Snowflake, BigQuery, or Redshift. Your Front data syncs into open Parquet storage and is queried by a DuckDB-powered engine for high-performance analytics. Definite handles encrypted, persistent storage behind the scenes with enterprise-grade security, automatic syncing, and backups. You get lightning-fast queries, built-in business intelligence tools, and SOC 2 compliant security, all without the overhead or complexity of running a separate warehouse.

Can I analyze my Front data with other data sources?

Yes. Definite lets you connect and analyze data across all your tools: app databases, CRMs, marketing automation, analytics, and customer support platforms. Our built-in Sync Engine supports 500+ data sources, with options for daily, hourly, or near real-time syncs. You can select metrics and dimensions from your Front data alongside other sources to explore insights, build dashboards, and share results (no SQL needed, unless you want to). Or simply ask Fi, our AI analyst, to find answers, uncover patterns, and instantly create charts and reports for you.

Can Definite connect Front data to tools like Python, SQL, Google Sheets, or Slack?

Yes. Definite integrates seamlessly with the tools you already use. You can run Python scripts for advanced analysis, query your data directly with SQL, or sync results to Google Sheets and Slack for easy sharing. Data can be exported in CSV, Excel, or JSON, accessed via the Metrics API, or embedded directly into your product or internal dashboards. Definite makes it simple to connect, automate, and share insights wherever your team works.

How does Definite's AI actually work?

Definite includes Fi, our AI data analyst that understands your business data and speaks your language. Fi can explore your connected sources, write SQL, and build charts or dashboards in minutes, turning plain-English questions into real analysis. Under the hood, Fi uses Definite's semantic models and query engine to interpret context, generate accurate queries, and explain results clearly. The result: faster insights, fewer bottlenecks, and analytics that finally deliver ROI.

Can I use Definite for free?

Yes. Definite offers a free plan for qualifying startups that includes core analytics, dashboards, and AI insights: everything you need to get started. You can upgrade anytime for more data sources, faster syncs, and advanced automations.

Definite runs as a private deployment in your own cloud (AWS, GCP, Azure, or anywhere with Kubernetes); you keep control of data, compute, and networking. Request a demo →

Explore with AI

← All connectors/Customer Support

§ Connector

FrontApp

Analyze your Front data with AI today.

Build dashboards, automate reports, and ask questions in plain English — all from your Front data, no complex infrastructure to maintain.

See Front in Definite →Try it free

Have multiple Front accounts? Analytics across multiple Front accounts →

Want it to watch your Front data and act on its own? Meet the Front agent →

§ Live with

§ What you get

Everything Front exposes, modeled and queryable.

Extracts Front analytics as daily aggregated metrics across Accounts, Channels, Inboxes, Tags, Teammates, and Teams. Metrics include response/handle times, message volume, SLA breaches, workload, tagging rates, and CSAT. Enables analysis of support performance, SLA compliance, customer satisfaction, and workload trends by team, user, inbox, channel, tag, and account.

Standard on every Definite connector

Sync cadence

Hourly or faster

CDC

Native where supported

Auth

OAuth / API key

Row-level security

Yes

Tables & streams

7 objects

◆Analytics Report

Represents computed daily aggregates of support performance metrics (response/handle times, message volume, SLA breaches, workload, tagging rates, CSAT). Used to track trends and compare performance by account, channel, inbox, tag, teammate, team, and date.

customermarketing

◆Account

Represents customer accounts used as a dimension in analytics, enabling breakdowns of ticket volume, response times, SLA compliance, and CSAT by customer or segment.

customermarketing

◆Channel

Represents communication channels (email, SMS, social, etc.) used to route conversations; supports channel-mix analysis, response/handle time comparisons, volume, and SLA performance by channel.

marketingsupport

◆Inbox

Represents shared or individual inboxes where conversations are handled; enables workload, backlog, response time, and SLA performance analysis by inbox.

marketingsupport

◆Tag

Represents conversation tags used for categorization and topic analysis; supports tagging rate, volume, and performance metrics by tag.

marketingsupport

◆Teammate

Represents individual agents handling conversations; enables agent-level productivity metrics such as workload, handle and response times, SLA adherence, and CSAT.

supportengagement

◆Team

Represents groups of teammates; supports team-level staffing, workload distribution, and performance reporting across key support metrics.

marketingsupport

Authentication

Uses a Front API token (Bearer token) from your Front account to authenticate

Requirements

Requires a Front account to connect.

§ How it works