Connect Front to your Definite lakehouse in minutes.
Native sync with row-level security, CDC where supported, and hourly-or-faster freshness. Query it with SQL, build dashboards, or ask Fi.
Everything Front exposes, modeled and queryable.
Extracts Front analytics as daily aggregated metrics across Accounts, Channels, Inboxes, Tags, Teammates, and Teams. Metrics include response/handle times, message volume, SLA breaches, workload, tagging rates, and CSAT. Enables analysis of support performance, SLA compliance, customer satisfaction, and workload trends by team, user, inbox, channel, tag, and account.
Tables & streams
Represents computed daily aggregates of support performance metrics (response/handle times, message volume, SLA breaches, workload, tagging rates, CSAT). Used to track trends and compare performance by account, channel, inbox, tag, teammate, team, and date.
Represents customer accounts used as a dimension in analytics, enabling breakdowns of ticket volume, response times, SLA compliance, and CSAT by customer or segment.
Represents communication channels (email, SMS, social, etc.) used to route conversations; supports channel-mix analysis, response/handle time comparisons, volume, and SLA performance by channel.
Represents shared or individual inboxes where conversations are handled; enables workload, backlog, response time, and SLA performance analysis by inbox.
Represents conversation tags used for categorization and topic analysis; supports tagging rate, volume, and performance metrics by tag.
Represents individual agents handling conversations; enables agent-level productivity metrics such as workload, handle and response times, SLA adherence, and CSAT.
Represents groups of teammates; supports team-level staffing, workload distribution, and performance reporting across key support metrics.
Uses a Front API token (Bearer token) from your Front account to authenticate
Requires a Front account to connect.
Operational data, performance metrics, and business insights.
Three steps. One afternoon.
Authenticate Front in a few clicks. OAuth, API key, or IAM role — we handle secrets and rotation.
We pull every stream into your lakehouse. CDC where the API supports it; full + incremental otherwise. Hourly-or-faster, row-level secure.
SQL, dashboards, or ask Fi in plain English. Your Front data lives next to every other source — ready to join.
Build your own with the Definite SDK, or ask us — we add new connectors every week.
