Do I need a separate data warehouse for my RingCentral data?

No. Definite includes a built-in lakehouse, so you don't need to pay for a separate warehouse like Snowflake, BigQuery, or Redshift. Your RingCentral data syncs into open Parquet storage and is queried by a DuckDB-powered engine for high-performance analytics. Definite handles encrypted, persistent storage behind the scenes with enterprise-grade security, automatic syncing, and backups. You get lightning-fast queries, built-in business intelligence tools, and SOC 2 compliant security, all without the overhead or complexity of running a separate warehouse.

Can I analyze my RingCentral data with other data sources?

Yes. Definite lets you connect and analyze data across all your tools: app databases, CRMs, marketing automation, analytics, and customer support platforms. Our built-in Sync Engine supports 500+ data sources, with options for daily, hourly, or near real-time syncs. You can select metrics and dimensions from your RingCentral data alongside other sources to explore insights, build dashboards, and share results (no SQL needed, unless you want to). Or simply ask Fi, our AI analyst, to find answers, uncover patterns, and instantly create charts and reports for you.

Can Definite connect RingCentral data to tools like Python, SQL, Google Sheets, or Slack?

Yes. Definite integrates seamlessly with the tools you already use. You can run Python scripts for advanced analysis, query your data directly with SQL, or sync results to Google Sheets and Slack for easy sharing. Data can be exported in CSV, Excel, or JSON, accessed via the Metrics API, or embedded directly into your product or internal dashboards. Definite makes it simple to connect, automate, and share insights wherever your team works.

How does Definite's AI actually work?

Definite includes Fi, our AI data analyst that understands your business data and speaks your language. Fi can explore your connected sources, write SQL, and build charts or dashboards in minutes, turning plain-English questions into real analysis. Under the hood, Fi uses Definite's semantic models and query engine to interpret context, generate accurate queries, and explain results clearly. The result: faster insights, fewer bottlenecks, and analytics that finally deliver ROI.

Can I use Definite for free?

Yes. Definite offers a free plan for qualifying startups that includes core analytics, dashboards, and AI insights: everything you need to get started. You can upgrade anytime for more data sources, faster syncs, and advanced automations.

Definite runs as a private deployment in your own cloud (AWS, GCP, Azure, or anywhere with Kubernetes); you keep control of data, compute, and networking. Explore private deployment →

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← All connectors/Communication

§ Connector

RingCentral

Analyze your RingCentral data with AI today.

Build dashboards, automate reports, and ask questions in plain English — all from your RingCentral data, no complex infrastructure to maintain.

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§ Live with

§ What you get

Everything RingCentral exposes, modeled and queryable.

RingCentral is a cloud communications platform covering phone, messaging, and meetings. This connector syncs directory contacts, call logs, message-store records, and meeting data so teams can analyze call volume, response times, and communication activity alongside CRM and support data.

Standard on every Definite connector

Sync cadence

Hourly or faster

CDC

Native where supported

Auth

Standard

Row-level security

Yes

Tables & streams

5 objects

◆Contacts

Directory entries for users and extensions on the account, including names, job titles, emails, and phone numbers. Used to attribute calls and messages to people and departments and to map communication activity onto org structure.

customeroperationssales

◆Call Log

Per-extension call detail records with start time, duration, direction, action, and result. Used to analyze individual rep call volume, talk time, missed-call rates, and inbound vs outbound activity.

salessupportoperations

◆Company Call Log

Account-wide call detail records across all extensions with duration, direction, action, result, and reason. Used for company-level call analytics — total volume, answer rates, peak-hour staffing, and trend reporting.

salessupportoperations

◆Messages

Message-store records (SMS, voicemail, fax) per extension with sender/recipient, direction, read status, conversation grouping, voicemail transcription status, and attachments. Used to measure response time, message volume, and channel mix in customer communication.

engagementsupportsales

◆Meetings

Scheduled and hosted meeting records per extension. Used to analyze meeting frequency and participation across the team. Disabled by default in the tap because RingCentral's permission model restricts fetching meetings for other users.

engagementoperations

§ How it works