Connect Help Scout to your Definite lakehouse in minutes.
Native sync with row-level security, CDC where supported, and hourly-or-faster freshness. Query it with SQL, build dashboards, or ask Fi.
Everything Help Scout exposes, modeled and queryable.
Extracts Help Scout Mailbox data including conversations (support tickets), message threads, customers, users (agents), teams and members, mailboxes with folders and custom fields, workflows, and customer satisfaction (Happiness) ratings. Enables analysis of support volume and trends, agent and team performance, mailbox organization, automation rules, and CSAT over time.
Tables & streams
Support tickets across mailboxes with status, assignee, and timestamps; enables analysis of ticket volume, backlog and status trends, SLA compliance (first response and resolution time), and routing by mailbox or custom fields.
Individual replies and internal notes within a conversation; supports metrics such as first response time, reply cadence, handle time, and collaboration patterns.
End customers/contacts associated with conversations; used for segmentation, support demand by customer or segment, repeat contact rates, and CSAT by customer.
Help Scout users handling conversations; enables reporting on agent workload, responsiveness, resolution efficiency, and CSAT by agent.
Groups of agents; supports team-level throughput, backlog and SLA performance, and capacity planning.
Shared inboxes organizing conversations; enables analysis by queue (mailbox), custom field usage, and performance by mailbox or saved views (folders).
Customer satisfaction ratings tied to conversations and customers; used to track CSAT distribution and trends and analyze drivers by agent, team, mailbox, or customer segment.
Automation rules that route, tag, or update conversations; useful for auditing automation coverage and understanding rule-driven categorization in support processes.
Connects to Help Scout using OAuth 2.0 with a client ID, client secret, and refresh token from your Help Scout app
Requires a Help Scout account to connect.
Operational data, performance metrics, and business insights.
Three steps. One afternoon.
Authenticate Help Scout in a few clicks. OAuth, API key, or IAM role — we handle secrets and rotation.
We pull every stream into your lakehouse. CDC where the API supports it; full + incremental otherwise. Hourly-or-faster, row-level secure.
SQL, dashboards, or ask Fi in plain English. Your Help Scout data lives next to every other source — ready to join.
Build your own with the Definite SDK, or ask us — we add new connectors every week.
