All connectors/Customer Support
Drift
§ Connector
Drift

Connect Drift to your Definite lakehouse in minutes.

Native sync with row-level security, CDC where supported, and hourly-or-faster freshness. Query it with SQL, build dashboards, or ask Fi.

§ What you get

Everything Drift exposes, modeled and queryable.

Extracts Drift conversational marketing data, including accounts, contacts, users (agents), conversation threads, and individual messages. This enables analysis of customer engagement, conversation volume and trends, agent performance, response times, and account-based interactions.

Sync cadence
Hourly or faster
CDC
Native where supported
Auth
OAuth / API key
Row-level security
Yes

Tables & streams

5 objects
Account

Represents target companies with domains, owners, and targeting flags. Enables ABM reporting such as account coverage, account-level engagement, and conversation volume/trends.

Contact

Represents individual leads or customers with attributes like email, phone, and tags. Supports segmentation, lifecycle analysis, and engagement performance across conversations.

Conversation

Represents conversation threads across inboxes with participants, tags, and status. Enables metrics such as conversation volume, first response time, handle time, resolution rate, and tag-based trends.

Message

Represents individual messages within a conversation, including author and content. Used for detailed response-time calculations, agent vs bot mix, and content or button-path analysis.

Agent

Represents Drift users who handle conversations. Supports analysis of agent performance, availability, workload distribution, and response SLAs.

Authentication

Connects securely to your Drift account using OAuth 2.0 (client ID/secret) to obtain and refresh an access token, or by providing a Drift access token directly

Requirements

Requires a Drift account to connect.

Analyze with Fi

Operational data, performance metrics, and business insights.

§ How it works

Three steps. One afternoon.

01
Connect

Authenticate Drift in a few clicks. OAuth, API key, or IAM role — we handle secrets and rotation.

definite connect drift
02
Sync

We pull every stream into your lakehouse. CDC where the API supports it; full + incremental otherwise. Hourly-or-faster, row-level secure.

→ drift.raw (synced hourly)
03
Query

SQL, dashboards, or ask Fi in plain English. Your Drift data lives next to every other source — ready to join.

SELECT * FROM drift.*
*
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