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All connectors/Customer Support
Drift
§ Connector
Drift

Analyze your Drift data with AI today.

Build dashboards, automate reports, and ask questions in plain English — all from your Drift data, no complex infrastructure to maintain.

Have multiple Drift accounts? Analytics across multiple Drift accounts →

Want it to watch your Drift data and act on its own? Meet the Drift agent →

§ Live with
§ What you get

Everything Drift exposes, modeled and queryable.

Extracts Drift conversational marketing data, including accounts, contacts, users (agents), conversation threads, and individual messages. This enables analysis of customer engagement, conversation volume and trends, agent performance, response times, and account-based interactions.

Standard on every Definite connector
Sync cadence
Hourly or faster
CDC
Native where supported
Auth
OAuth / API key
Row-level security
Yes

Tables & streams

5 objects
Account

Represents target companies with domains, owners, and targeting flags. Enables ABM reporting such as account coverage, account-level engagement, and conversation volume/trends.

customersupport
Contact

Represents individual leads or customers with attributes like email, phone, and tags. Supports segmentation, lifecycle analysis, and engagement performance across conversations.

customermarketing
Conversation

Represents conversation threads across inboxes with participants, tags, and status. Enables metrics such as conversation volume, first response time, handle time, resolution rate, and tag-based trends.

marketingsupport
Message

Represents individual messages within a conversation, including author and content. Used for detailed response-time calculations, agent vs bot mix, and content or button-path analysis.

marketingsupport
Agent

Represents Drift users who handle conversations. Supports analysis of agent performance, availability, workload distribution, and response SLAs.

customermarketing
Authentication

Connects securely to your Drift account using OAuth 2.0 (client ID/secret) to obtain and refresh an access token, or by providing a Drift access token directly

Requirements

Requires a Drift account to connect.

§ How it works

Three steps. One afternoon.

01
Connect

Authenticate Drift in a few clicks. OAuth, API key, or IAM role — we handle secrets and rotation.

definite connect drift
02
Sync

We pull every stream into your warehouse. CDC where the API supports it; full + incremental otherwise. Hourly-or-faster, row-level secure.

→ drift.raw (synced hourly)
03
Query

SQL, dashboards, or ask Fi in plain English. Your Drift data lives next to every other source — ready to join.

SELECT * FROM drift.*
See Drift data flowing in 30 minutes

We'll set up a live sync and answer your first questions — on the call.

Book a demo
*
Don't see yours?
Any API becomes a Definite connector.

Build your own with the Definite SDK, or request it. Most go live in days.

Request a connector
§ Combine with your stack

Pair Drift with the rest of your data.

Join Drift with the rest of your data, then ask Fi questions across all of it.

Your answer engine
is one afternoon away.

Book a 30-minute call and we'll answer your first questions live, with your own data.