Connect Gorgias to your Definite lakehouse in minutes.
Native sync with row-level security, CDC where supported, and hourly-or-faster freshness. Query it with SQL, build dashboards, or ask Fi.
Have multiple Gorgias accounts? Analytics across multiple Gorgias accounts →
Everything Gorgias exposes, modeled and queryable.
Extracts Gorgias helpdesk data including tickets, ticket details, messages, customers, integrations, and satisfaction surveys. This enables analysis of support volume and trends, agent performance, response and resolution times, customer satisfaction (CSAT), and ecommerce context (e.g., Shopify orders linked to tickets).
Tables & streams
Represents a support conversation with tags, assignee, status, and ecommerce context. Enables analysis of volume and backlog, SLA compliance, response and resolution times, routing, and agent/team performance.
Individual messages within a ticket capturing sender, body, channel, and timestamps. Supports metrics like first response time, reply cadence, message volume by channel, and conversation quality analyses.
End-user profiles with contact details and lifecycle timestamps. Enables customer segmentation, support load by customer or cohort, retention correlations, and VIP/priority handling metrics.
CSAT feedback linked to tickets and customers. Powers customer satisfaction scoring, trend analysis, driver analysis by tag/agent/channel, and closed-loop performance tracking.
Connected systems (e.g., Shopify) and their metadata used to enrich tickets with order and commerce context. Supports segmentation and impact analysis by source/channel and integration health monitoring.
Uses your Gorgias email and API key (HTTP Basic auth) to connect securely
Requires a Gorgias account to connect.
Operational data, performance metrics, and business insights.
Three steps. One afternoon.
Authenticate Gorgias in a few clicks. OAuth, API key, or IAM role — we handle secrets and rotation.
We pull every stream into your lakehouse. CDC where the API supports it; full + incremental otherwise. Hourly-or-faster, row-level secure.
SQL, dashboards, or ask Fi in plain English. Your Gorgias data lives next to every other source — ready to join.
Build your own with the Definite SDK, or ask us — we add new connectors every week.
