Connector Database / Zendesk Chat
Analyze your Zendesk Chat data with AI
Build interactive dashboards, generate automated reports, and unlock business intelligence insights from your Zendesk Chat data with AI-powered assistant.
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Start with a question
Generate automated reports and business intelligence insights from your Zendesk Chat data—as fast as you can ask them.
Build dashboards and data visualizations
Transform your conversation into dynamic data visualizations on an intuitive data canvas.
Integrate all your data
Unify your Zendesk Chat data with DuckDB-powered data warehouse including Salesforce, Zendesk, Google Analytics and S3.
Available Zendesk Chat Data
Extracts Zendesk Chat data including account configuration, agents, bans, live chat transcripts and offline messages, departments, goals, shortcuts, and triggers. Enables analysis of support chat operations such as chat volumes and timelines, agent activity and performance, response times, customer interactions, departmental coverage, and automation effectiveness.
Chat Conversation
Represents live chat sessions and offline messages, including transcripts, timestamps, and participants; enables analysis of chat volume, wait/response times, handling time, resolution outcomes, and peak traffic trends.
Agent
Support team members who handle chats; used to measure workload, productivity, responsiveness, and performance trends across the team.
Department
Functional queues or teams that receive chats; supports analysis of coverage, routing, backlog, and performance by department.
Goal
Configured conversion objectives tied to chat interactions (e.g., lead capture, purchase); enables goal attainment rate, assisted conversions, and attribution by agent or department.
Trigger
Automation rules executed based on visitor or chat events; supports analysis of automation reach, deflection, and the impact of triggered messages on engagement and conversions.
Shortcut
Canned responses available to agents; facilitates content governance and analysis of response consistency and potential impact on handling time and quality.
Ban
Records of banned visitors and IP addresses; enables monitoring of abuse or spam trends, block rates, and the effectiveness of security policies.
Authentication Required
Uses a Zendesk Chat OAuth 2.0 access token (Bearer token) to authenticate
Getting started with
Zendesk Chat Analytics & Business Intelligence
Connect your Zendesk Chat data
Connect to Zendesk Chat once and automatically sync data to your centralized data warehouse for real-time reporting and analytics.
Build business intelligence models
Create automated reports, dashboards, and data visualizations with customizable business logic and AI-powered insights for consistent analytics across your organization.
Generate reports and insights
Create interactive dashboards, automated reports, and data visualizations with AI-powered business intelligence. Share live analytics and scheduled reporting with your team.
Want to see how easy it is to get started?
Zendesk Chat usersDefinite
People love Definite because it lets you focus on what matters. Setting up your own data infrastructure doesn't make your beer taste better. Skip the tedium and start at analytics.
I was leading the efforts of setting up a business intelligence function. I was surprised how complex this all was to do even today. It's something that every tech company would need at some point but it hasn't been simplified. You need a whole team focused on building a data warehouse, setting up the right pipelines, and then integrating a BI tool on top.Definite wasn't only the answer to this problem, it tackled the next problem I knew I'd have as soon as the BI tool was ready — how do we get non-technical teams and people to learn and utilise such a tool.
Our analytics before Definite consisted of dozens of Excel sheets that took hours to update. Manual updates led to errors. Everyone questioned the accuracy of the numbers. Many people just stopped looking at the reports.After Definite, everything ran like clockwork.We immediately saved thousands of dollars per month in the time spent updating reports and have built strategies (e.g. improved ROI on ad spend, inventory management, etc.) on the data that will yield millions to our bottom line.
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