Is Definite a data warehouse for my Vitally data?

Yes. Definite is your complete data warehouse for Vitally data—no need to pay for Snowflake, BigQuery, or Databricks. Definite syncs your data into secure, managed infrastructure, powered by DuckDB for high-performance analytics. Definite handles encrypted, persistent storage behind the scenes with enterprise-grade security, automatic syncing, and backups. You get lightning-fast queries, built-in business intelligence tools, and SOC 2–compliant data residency options—all without the overhead or complexity of running a separate warehouse.

Can I analyze my Vitally data with other data sources?

Yes. Definite lets you connect and analyze data across all your tools — from app databases and CRMs to marketing automation, analytics, and customer support platforms. Our built-in Sync Engine supports over 500+ data sources, with options for daily, hourly, or near real-time. Definite makes analysis easy. You can select metrics and dimensions from your Vitally data alongside other sources to explore insights, build dashboards, and share results — no SQL needed (unless you want to). Or simply ask Fi, our AI analyst, to find answers, uncover patterns, and instantly create charts and reports for you.

Can Definite connect Vitally data to tools like Python, SQL, Google Sheets, or Slack?

Yes. Definite integrates seamlessly with the tools you already use. You can run Python scripts for advanced analysis, query your data directly with SQL, or sync results to Google Sheets and Slack for easy sharing. Data can be exported in CSV, Excel, or JSON, accessed via the Metrics API, or embedded directly into your product or internal dashboards. Definite makes it simple to connect, automate, and share insights wherever your team works.

How does Definite's AI actually work?

Definite includes Fi, our AI data analyst that understands your business data and speaks your language. Fi can explore your connected sources, write SQL, and build charts or dashboards in minutes — turning plain-English questions into real analysis. Under the hood, Fi uses Definite's semantic models and query engine to interpret context, generate accurate queries, and explain results clearly. The result: faster insights, fewer bottlenecks, and analytics that finally deliver ROI.

Can I use Definite for free?

Yes. Definite offers a free plan for qualifying startups that includes core analytics, dashboards, and AI insights — everything you need to get started. You can upgrade anytime for more data sources, faster syncs, and advanced automations.

Explore with AI

← All connectors/Customer Success

§ Connector

Vitally

Analyze your Vitally data with AI today.

Build dashboards, automate reports, and ask questions in plain English — all from your Vitally data, no complex infrastructure to maintain.

Start analyzing Vitally →Book a demo

Have multiple Vitally accounts? Analytics across multiple Vitally accounts →

§ Live with

§ What you get

Everything Vitally exposes, modeled and queryable.

Extracts Customer Success data from Vitally, including accounts with health metrics and revenue (MRR), user/contact profiles and segments, admin users, conversations, notes, and tasks. Enables analysis of customer health and engagement, support and communication activity, CS workflows, renewals, and account performance.

Standard on every Definite connector

Sync cadence

Hourly or faster

CDC

Native where supported

Auth

OAuth / API key

Row-level security

Yes

Tables & streams

6 objects

◆Account

Represents customer organizations with health scores, MRR, and renewal data; enables churn/retention analysis, revenue tracking, segmentation, and NPS trend reporting.

◆Contact

Represents end users/contacts linked to accounts; supports cohorting, engagement segmentation, lifecycle analysis, and mapping communications to people.

◆Conversation

Threads of customer communications from sources like Zendesk; used to measure support volume, response/resolution trends, and engagement by account or segment.

◆Task

Customer success tasks and assignments; enables workflow productivity metrics, SLA adherence, backlog and completion rate analysis by owner or project.

◆Note

Internal notes attached to accounts; supports qualitative activity tracking, meeting coverage, tagging-based insights, and timeline analyses.

◆CS Team Member

Customer success/admin users in Vitally; used as a dimension for ownership and performance reporting across tasks, accounts, and communications.

Authentication

Authenticates with the Vitally REST API using HTTP Basic Auth with your Secret Token

Requirements

Requires a Vitally account to connect.

Analyze with Fi

Operational data, performance metrics, and business insights.

§ How it works