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Connectors / Drift + Zendesk Chat

Combine Drift and Zendesk Chat in one place.

Stop juggling conflicting dashboards. Sync Drift and Zendesk Chat into Definite, model them together, and answer questions across both in one reliable, aligned view.

Connect Drift + Zendesk Chat →Book a setup call

§ Live with

Use cases

What teams build with Drift + Zendesk Chat

Support across Drift + Zendesk Chat

Both connectors expose support data. Definite models them together so you can analyze support holistically.

How it works

From two connectors to one dashboard.

Step 01

Connect Drift

OAuth or API key, then Definite pulls Drift on an hourly (or faster) schedule with native CDC.

Step 02

Connect Zendesk Chat

Same drill for Zendesk Chat. Row-level security and schema history are on by default.

Step 03

Model them together

Join Drift and Zendesk Chat on shared keys, define your metrics once, and reuse them everywhere — one source of truth.

Step 04

Dashboard and ask Fi

Build charts in minutes, or ask Fi in plain English. Every answer cites the underlying model.

§ Shared domains · scroll to explore

Find truth in Drift × Zendesk Chat
data.

One shared domain — support. Definite unifies the overlapping objects so every metric is defined once and traces back to both sources.

01·Domain

Support analytics

Monitor ticket volumes, resolution times, customer satisfaction scores, and agent performance to identify support trends, optimize resource allocation, improve response quality, reduce escalations, and enhance overall customer service efficiency.

Drift

AccountConversationMessage

Zendesk Chat

AgentBanChat ConversationDepartmentGoalShortcutTrigger

● Active · unified in Definite

Analytics across Drift + Zendesk Chat

Drift objects5

AccountAgentContactConversationMessage

Zendesk Chat objects7

AgentBanChat ConversationDepartmentGoalShortcutTrigger

§ Questions, answered

Questions about combining sources.

Definite syncs your Drift and Zendesk Chat data into secure, managed infrastructure, powered by DuckDB for high-performance analytics. Definite handles encrypted, persistent storage behind the scenes with enterprise-grade security, automatic syncing, and backups.

You get lightning-fast queries, built-in business intelligence tools, and SOC 2–compliant data residency options — all without the overhead or complexity of running a separate warehouse.

Yes. Definite integrates seamlessly with the tools you already use. You can run Python scripts for advanced analysis, query your data directly with SQL, or sync results to Google Sheets and Slack for easy sharing.

Data can be exported in CSV, Excel, or JSON, accessed via the Metrics API, or embedded directly into your product or internal dashboards. Definite makes it simple to connect, automate, and share insights wherever your team works. Learn more about our product features.

Definite includes Fi, our AI data analyst that understands your business data and speaks your language. Fi can explore your connected sources, write SQL, and build charts or dashboards in minutes — turning plain-English questions into real analysis.

Under the hood, Fi uses Definite's semantic models and query engine to interpret context, generate accurate queries, and explain results clearly. The result: faster insights, fewer bottlenecks, and analytics that finally deliver ROI.

Yes. Definite offers a free plan that includes core analytics, dashboards, and AI insights — everything you need to get started. You can upgrade anytime for more data sources, faster syncs, and advanced automations.

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