Explore with AI

Connectors / Kustomer + Microsoft Graph

Combine Kustomer and Microsoft Graph in one place.

Stop juggling conflicting dashboards. Sync Kustomer and Microsoft Graph into Definite, model them together, and answer questions across both in one reliable, aligned view.

Connect Kustomer + Microsoft Graph →Book a setup call

§ Live with

Use cases

What teams build with Kustomer + Microsoft Graph

Customer across Kustomer + Microsoft Graph

Both connectors expose customer data. Definite models them together so you can analyze customer holistically.

Support across Kustomer + Microsoft Graph

Both connectors expose support data. Definite models them together so you can analyze support holistically.

Engagement across Kustomer + Microsoft Graph

Both connectors expose engagement data. Definite models them together so you can analyze engagement holistically.

Revenue Finance across Kustomer + Microsoft Graph

Both connectors expose revenue finance data. Definite models them together so you can analyze revenue finance holistically.

Operations across Kustomer + Microsoft Graph

Both connectors expose operations data. Definite models them together so you can analyze operations holistically.

How it works

From two connectors to one dashboard.

Step 01

Connect Kustomer

OAuth or API key, then Definite pulls Kustomer on an hourly (or faster) schedule with native CDC.

Step 02

Connect Microsoft Graph

Same drill for Microsoft Graph. Row-level security and schema history are on by default.

Step 03

Model them together

Join Kustomer and Microsoft Graph on shared keys, define your metrics once, and reuse them everywhere — one source of truth.

Step 04

Dashboard and ask Fi

Build charts in minutes, or ask Fi in plain English. Every answer cites the underlying model.

§ Shared domains · scroll to explore

Find truth in Kustomer × Microsoft Graph
data.

5 shared domains — customer, engagement, operations, revenue & finance, and support. Definite unifies the overlapping objects so every metric is defined once and traces back to both sources.

01·Domain

Customer analytics

Analyze customer attributes, lifecycle stages, segmentation, and relationships to identify high-value segments, predict churn risk, calculate lifetime value, and optimize customer health scores for targeted retention and growth strategies.

Kustomer

Agent (User)CompanyCustom Object (KObject)CustomerNoteTag

Microsoft Graph

GroupGroup MembershipUser

02·Domain

Customer Engagement analytics

Gain visibility into the entire customer lifecycle through interaction analysis — track opens, clicks, calls, chats, sessions, events, and meetings to understand engagement patterns, identify at-risk customers, optimize touchpoint timing, and improve customer experience across all channels.

Kustomer

Conversation (Ticket)

Microsoft Graph

License Subscription

03·Domain

Operations analytics

Track process efficiency, resource allocation, task completion rates, workflow bottlenecks, and team productivity to optimize operations, reduce waste, improve delivery times, and scale business processes effectively.

Kustomer

Shortcut (Macro)

Microsoft Graph

Group MembershipUser

04·Domain

Revenue & Finance analytics

Track revenue trends, cash flow patterns, ARR/MRR growth, payment behaviors, and financial performance to forecast accurately, identify revenue opportunities, optimize pricing strategies, and ensure financial health and sustainability.

Kustomer

Tag

Microsoft Graph

License Subscription

05·Domain

Support analytics

Monitor ticket volumes, resolution times, customer satisfaction scores, and agent performance to identify support trends, optimize resource allocation, improve response quality, reduce escalations, and enhance overall customer service efficiency.

Kustomer

Agent (User)AttachmentCompanyConversation (Ticket)Custom Object (KObject)MessageShortcut (Macro)Team

Microsoft Graph

Group

● Active · unified in Definite

Analytics across Kustomer + Microsoft Graph

Kustomer objects12

Agent (User)AttachmentCompanyConversation (Ticket)Custom Object (KObject)CustomerMessageNoteSLA PolicyShortcut (Macro)TagTeam

Microsoft Graph objects4

GroupGroup MembershipLicense SubscriptionUser

§ Questions, answered

Questions about combining sources.

Definite syncs your Kustomer and Microsoft Graph data into secure, managed infrastructure, powered by DuckDB for high-performance analytics. Definite handles encrypted, persistent storage behind the scenes with enterprise-grade security, automatic syncing, and backups.

You get lightning-fast queries, built-in business intelligence tools, and SOC 2–compliant data residency options — all without the overhead or complexity of running a separate warehouse.

Yes. Definite integrates seamlessly with the tools you already use. You can run Python scripts for advanced analysis, query your data directly with SQL, or sync results to Google Sheets and Slack for easy sharing.

Data can be exported in CSV, Excel, or JSON, accessed via the Metrics API, or embedded directly into your product or internal dashboards. Definite makes it simple to connect, automate, and share insights wherever your team works. Learn more about our product features.

Definite includes Fi, our AI data analyst that understands your business data and speaks your language. Fi can explore your connected sources, write SQL, and build charts or dashboards in minutes — turning plain-English questions into real analysis.

Under the hood, Fi uses Definite's semantic models and query engine to interpret context, generate accurate queries, and explain results clearly. The result: faster insights, fewer bottlenecks, and analytics that finally deliver ROI.

Yes. Definite offers a free plan that includes core analytics, dashboards, and AI insights — everything you need to get started. You can upgrade anytime for more data sources, faster syncs, and advanced automations.

Don't see yours?

Any API becomes a Definite connector.

Build your own with the Definite SDK, or request it. Most go live in days.

Request a connector →

§ Keep exploring