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Connectors / Gladly + Toast

Combine Gladly and Toast in one place.

Stop juggling conflicting dashboards. Sync Gladly and Toast into Definite, model them together, and answer questions across both in one reliable, aligned view.

Connect Gladly + Toast →Book a setup call

§ Live with

Use cases

What teams build with Gladly + Toast

Customer across Gladly + Toast

Both connectors expose customer data. Definite models them together so you can analyze customer holistically.

Support across Gladly + Toast

Both connectors expose support data. Definite models them together so you can analyze support holistically.

Sales across Gladly + Toast

Both connectors expose sales data. Definite models them together so you can analyze sales holistically.

Marketing across Gladly + Toast

Both connectors expose marketing data. Definite models them together so you can analyze marketing holistically.

Revenue Finance across Gladly + Toast

Both connectors expose revenue finance data. Definite models them together so you can analyze revenue finance holistically.

How it works

From two connectors to one dashboard.

Step 01

Connect Gladly

OAuth or API key, then Definite pulls Gladly on an hourly (or faster) schedule with native CDC.

Step 02

Connect Toast

Same drill for Toast. Row-level security and schema history are on by default.

Step 03

Model them together

Join Gladly and Toast on shared keys, define your metrics once, and reuse them everywhere — one source of truth.

Step 04

Dashboard and ask Fi

Build charts in minutes, or ask Fi in plain English. Every answer cites the underlying model.

§ Shared domains · scroll to explore

Find truth in Gladly × Toast
data.

5 shared domains — customer, marketing, revenue & finance, sales, and support. Definite unifies the overlapping objects so every metric is defined once and traces back to both sources.

01·Domain

Customer analytics

Analyze customer attributes, lifecycle stages, segmentation, and relationships to identify high-value segments, predict churn risk, calculate lifetime value, and optimize customer health scores for targeted retention and growth strategies.

Gladly

AgentConversationCustomerTeam

Toast

Restaurant/Location

02·Domain

Marketing analytics

Measure campaign performance, ROI, attribution, and channel effectiveness to optimize spend allocation, improve conversion funnels, reduce customer acquisition costs, and maximize marketing efficiency across all touchpoints.

Gladly

AgentCustomerInteractionTeam

Toast

Restaurant/Location

03·Domain

Revenue & Finance analytics

Track revenue trends, cash flow patterns, ARR/MRR growth, payment behaviors, and financial performance to forecast accurately, identify revenue opportunities, optimize pricing strategies, and ensure financial health and sustainability.

Gladly

Topic

Toast

Discount/PromotionMenu Item CatalogOrderPayment

04·Domain

Sales analytics

Analyze pipeline health, conversion rates, sales velocity, forecast accuracy, and activity effectiveness to identify bottlenecks, optimize sales processes, improve win rates, accelerate deal closure, and drive predictable revenue growth.

Gladly

Interaction

Toast

Discount/PromotionMenu Item CatalogOrder

05·Domain

Support analytics

Monitor ticket volumes, resolution times, customer satisfaction scores, and agent performance to identify support trends, optimize resource allocation, improve response quality, reduce escalations, and enhance overall customer service efficiency.

Gladly

ConversationTopic

Toast

Cash ManagementEmployeePayment

● Active · unified in Definite

Analytics across Gladly + Toast

Gladly objects6

AgentConversationCustomerInteractionTeamTopic

Toast objects7

Cash ManagementDiscount/PromotionEmployeeMenu Item CatalogOrderPaymentRestaurant/Location

§ Questions, answered

Questions about combining sources.

Definite syncs your Gladly and Toast data into secure, managed infrastructure, powered by DuckDB for high-performance analytics. Definite handles encrypted, persistent storage behind the scenes with enterprise-grade security, automatic syncing, and backups.

You get lightning-fast queries, built-in business intelligence tools, and SOC 2–compliant data residency options — all without the overhead or complexity of running a separate warehouse.

Yes. Definite integrates seamlessly with the tools you already use. You can run Python scripts for advanced analysis, query your data directly with SQL, or sync results to Google Sheets and Slack for easy sharing.

Data can be exported in CSV, Excel, or JSON, accessed via the Metrics API, or embedded directly into your product or internal dashboards. Definite makes it simple to connect, automate, and share insights wherever your team works. Learn more about our product features.

Definite includes Fi, our AI data analyst that understands your business data and speaks your language. Fi can explore your connected sources, write SQL, and build charts or dashboards in minutes — turning plain-English questions into real analysis.

Under the hood, Fi uses Definite's semantic models and query engine to interpret context, generate accurate queries, and explain results clearly. The result: faster insights, fewer bottlenecks, and analytics that finally deliver ROI.

Yes. Definite offers a free plan that includes core analytics, dashboards, and AI insights — everything you need to get started. You can upgrade anytime for more data sources, faster syncs, and advanced automations.

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