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Your Chargebee SaaS metrics dashboard, reconciled to every subscription.

ARR, MRR movements, net revenue retention, and churn modeled from Chargebee subscriptions, invoices, and credit notes, so the growth number you report ties out to the billing.

See how to build one in Definite

What’s in a chargebee saas metrics dashboard?

A Chargebee SaaS metrics dashboard is the single governed view of your subscription company's growth health, modeled from Chargebee's subscription, invoice, credit note, and customer objects. ARR and MRR roll up from active subscriptions, MRR movements derive from subscription state changes, and retention rates compute from the same base, so every metric reconciles to the billing system.

Chargebee's built-in MRR reports count trials, unbilled charges, and credit notes differently than most finance teams expect, so the ARR in Chargebee's dashboard rarely matches the number you put on a board slide. When MRR movements, retention, and ARR all roll up from one set of definitions modeled on your Chargebee subscriptions, they agree everywhere, and you catch the drift before the meeting.

Who it’s forCFOs, finance leads, and founders at SaaS companies who run billing on Chargebee and own the ARR and retention numbers.

CadenceRefreshed daily; reviewed before board prep and monthly close.

Built fromChargebee

§ How it works

Describe your dashboard. Fi builds it.

Fi is the AI agent inside Definite. Tell it what you’re trying to understand, and it connects your sources, defines the metrics, and builds the dashboard. One conversation, not a project.

You

Show me our SaaS metrics from Chargebee — ARR, MRR movements, retention, and churn, all modeled from our subscriptions so I can trust the numbers for the board deck.

✦ Fi

Here's your chargebee saas metrics dashboard, on your Chargebee data.

Here’s what’s in it

The top row leads with the 4 numbers that matter most: ARR, MRR, Net revenue retention, Customers. Each shows a delta versus the prior period so you can see direction at a glance. Below that, 2 trend charts (ARR over time, Net new MRR by movement) show how the headline numbers have moved over time. A breakdown (Churned MRR by reason) splits the metric by dimension so you can see what's driving the total. A detail table (Retention & per-account) rounds it out with the secondary metrics and their deltas. Every number is computed from the exact formulas shown in the metric table below. Composites are derived from their components, not pasted in, so the KPI tiles, breakdowns, and totals all reconcile to each other.

Illustrative data

ARR

$15.68M▲ 7.6%

Data ▾

Period	ARR
Jan	$6.86M
Feb	$7.33M
Mar	$7.80M
Apr	$8.39M
May	$9.12M
Jun	$9.96M
Jul	$10.66M
Aug	$11.53M
Sep	$12.37M
Oct	$13.48M
Nov	$14.57M
Dec	$15.68M

MRR

$1.31M▲ 7.6%

Data ▾

Period	MRR
Jan	$572K
Feb	$611K
Mar	$650K
Apr	$699K
May	$760K
Jun	$830K
Jul	$889K
Aug	$961K
Sep	$1.03M
Oct	$1.12M
Nov	$1.21M
Dec	$1.31M

Net revenue retention

101.8%▲ 1.0%

Data ▾

Period	Net Revenue Retention
Jan	99.5%
Feb	100.1%
Mar	100.0%
Apr	100.2%
May	100.8%
Jun	101.2%
Jul	101.0%
Aug	100.6%
Sep	100.4%
Oct	101.5%
Nov	100.8%
Dec	101.8%

Customers

2.6K▲ 7.1%

Data ▾

Period	Customers
Jan	1.3K
Feb	1.4K
Mar	1.5K
Apr	1.5K
May	1.7K
Jun	1.7K
Jul	1.9K
Aug	2.0K
Sep	2.1K
Oct	2.3K
Nov	2.4K
Dec	2.6K

ARR over time

Data ▾

Period	ARR
Jan	$6.86M
Feb	$7.33M
Mar	$7.80M
Apr	$8.39M
May	$9.12M
Jun	$9.96M
Jul	$10.66M
Aug	$11.53M
Sep	$12.37M
Oct	$13.48M
Nov	$14.57M
Dec	$15.68M

Churned MRR by reason

Data ▾

Reason	Churned MRR
Price	$3K
Product fit	$4K
Competitor	$5K
Churned silently	$3K

Net new MRR by movement

Data ▾

Period	New MRR	Expansion MRR	Contraction MRR	Churned MRR
Jan	$35K	$13K	$5K	$11K
Feb	$38K	$17K	$5K	$11K
Mar	$39K	$17K	$6K	$10K
Apr	$48K	$17K	$6K	$9K
May	$56K	$22K	$4K	$13K
Jun	$60K	$25K	$6K	$10K
Jul	$51K	$25K	$6K	$11K
Aug	$67K	$22K	$5K	$12K
Sep	$66K	$23K	$5K	$15K
Oct	$77K	$34K	$7K	$12K
Nov	$82K	$30K	$6K	$15K
Dec	$70K	$42K	$5K	$14K

Retention & per-account

Net Revenue Retention101.8%▲ 1.0%

Gross Revenue Retention98.4%▲ 0.2%

Logo Churn1.2%▼ 11.8%

ARPA$511▲ 0.5%

✦ Fi

Anything else I can do for you?

You

Why did net new MRR drop last month?Which plan is dragging net revenue retention below 100%?Show me the Chargebee subscriptions behind the contraction in March.What's our logo churn versus revenue churn from Chargebee, and why do they differ?Break ARR out by product catalog item instead of the total.Trace this month's MRR back to the active subscriptions in Chargebee.Break net revenue retention by Chargebee plan family and flag any cohort under 100%.Split churned MRR by cancellation reason from Chargebee's subscription cancel_reason field.Show ARR with and without the credit notes that offset invoices this quarter.

Schedule a demo →Start this conversation with your data →

First version in a dayFree to start, flat pricingNo infrastructure to set up

§ Why the numbers tie out

Every metric traces back to your systems

This is the part a BI tool can’t fake. Each metric is defined once, in your warehouse, from a specific object in a specific source. Change the definition in one place and every tile, report, and answer moves with it. So the number on the screen is the number in the source.

Chargebee

◆ SubscriptionARRMRRNet Revenue RetentionCustomersChurned MRRNet New MRRGross Revenue RetentionLogo ChurnARPA

◆ CustomerCustomersLogo ChurnARPA

Metric	What it measures	How it's calculated	Sources
ARR	Your monthly recurring revenue annualized, the figure a board or investor anchors on.	MRR × 12	Chargebee
MRR	The recurring revenue you're collecting this month, normalized to a monthly figure across every plan and billing cycle.	prior MRR + Net New MRR	Chargebee
Net Revenue Retention	The clearest read on whether the product keeps earning its price: how much revenue this year's cohort of customers is worth versus last year, after expansion, contraction, and churn net out.	(prior MRR + Expansion MRR − Contraction MRR − Churned MRR) ÷ prior MRR	Chargebee
Customers	The count of active paying customers at the end of the month, after new logos and churn.	prior Customers + New Customers − Churned Customers	Chargebee
Net New MRR	How much your recurring revenue actually grew this month after new business, expansion, contraction, and churn net out, the single number that says whether the base is compounding.	New MRR + Expansion MRR − Contraction MRR − Churned MRR	Chargebee
Gross Revenue Retention	The share of recurring revenue you'd retain with zero expansion, the floor under the base once upsell is stripped out.	(prior MRR − Contraction MRR − Churned MRR) ÷ prior MRR	Chargebee
Logo Churn	The share of customers who left this month, counted by logo rather than by dollars.	Churned Customers ÷ prior Customers	Chargebee
ARPA	Average recurring revenue per account, MRR spread across the customer base.	MRR ÷ Customers	Chargebee

§ Then do something about it

Have our agent watch for you

A chargebee saas metrics dashboard tells you what happened, and Fi tells you why. The last step is not having to remember to check. Point Definite at the one number you can’t afford to miss, and it watches that number for you off the same definitions as your dashboard. When it moves, you hear about it before the next review instead of during it. One metric, one action, always reversible.

See how autonomous agents work →

Agents for this stack

Chargebee agent →

Autonomous agent · watch churn

Watch

A metric you choose

net revenue churn

→

Judge

One condition

> 5% week-over-week

→

Act

One action

alert #revenue + open doc

◄──── then waits · cooldown 24h before it can act again ────

Scoped to a single metric and a single action. You arm it; you can disarm it anytime.

§ The data that powers it

Built from whatever you already run on

Connect the systems you already use. Any source of these types works, and you don’t move data into a warehouse, because Definite is the warehouse.

Billing & Subscriptions7

No warehouse to stand up or connect. See how the platform models your data →

§ Get started

Build your chargebee saas metrics dashboard

From signup to a working dashboard in one sitting. No data team required.

Sign up

Free to start. No credit card, no infrastructure to set up.

Create your account →

Connect your sources

Stripe, your CRM, accounting. Definite syncs and models them automatically.

Decide your metrics

Pick the numbers that matter or let Fi propose them from your data. Every metric gets one definition, governed in one place.

Ask Fi to build it

Describe what you need in plain language. Fi builds the dashboard, and you refine by asking follow-ups.

§ FAQ

Common questions

Chargebee's MRR calculation includes trials, counts metered usage at the billed amount, and nets credit notes differently than most finance teams expect. This dashboard models MRR from subscription state changes with your definitions, so the ARR on the board slide matches the subscriptions in Chargebee without the noise from unbilled charges or promotional adjustments.

Chargebee is the only required source. It provides subscriptions, invoices, credit notes, customers, and product catalog data. Definite syncs and models these objects in your warehouse, then derives ARR, MRR movements, and retention from one set of definitions.

It's a live ECharts dashboard running on a deterministic synthetic dataset, labeled illustrative. NRR, GRR, and net new MRR all reconcile because they're computed by the formulas in the metric table, not pasted in. Connect Chargebee, and Fi builds the same view from your subscriptions.

Start the way the prompt above reads. Connect Chargebee, and Fi proposes the SaaS metrics, models them on your subscriptions and invoices, and you refine by asking follow-ups. The first version ties out to billing without a SQL query.

Yes. Chargebee's usage metering objects sync alongside subscriptions. You can break MRR into base subscription and metered components, so expansion from usage growth shows up as its own MRR movement instead of hiding in the total.