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Your Chargebee retention dashboard, traced to every subscription.

Net and gross revenue retention, expansion, and contraction modeled from your Chargebee subscriptions, invoices, and credit notes, so the retention number you report reconciles to the billing objects.

See how to build one in Definite

What’s in a chargebee retention dashboard?

A Chargebee retention dashboard is the single governed view of how well a company keeps and grows its existing revenue, modeled from Chargebee subscription objects: net revenue retention (including expansion), gross revenue retention (excluding expansion), the MRR movements that drive them, and how retention varies by plan and cohort. It reconciles to Chargebee invoices and credit notes, so the retention number on the slide is the retention happening in billing.

Chargebee gives you MRR and churn numbers in its built-in reports, but they follow Chargebee's date logic and segment boundaries. When you need NRR by plan family, or want to see whether expansion is masking contraction in a specific cohort, you need the subscription movements modeled in your warehouse with your segment definitions. This dashboard ties retention back to Chargebee customers, subscriptions, and invoices so the number you report matches the billing reality.

Who it’s forCFOs, finance leads, and heads of customer success who own the retention number.

CadenceRefreshed daily; reviewed before board prep and in the monthly retention review.

Built fromChargebee

§ How it works

Describe your dashboard. Fi builds it.

Fi is the AI agent inside Definite. Tell it what you’re trying to understand, and it connects your sources, defines the metrics, and builds the dashboard. One conversation, not a project.

You

Show me retention from our Chargebee subscriptions — NRR, GRR, which plans are expanding, which are contracting, and how cohorts are holding quarter over quarter.

✦ Fi

Here's your chargebee retention dashboard, on your Chargebee data.

Here’s what’s in it

The top row leads with the 4 numbers that matter most: Net revenue retention, Gross revenue retention, Expansion MRR, Gross revenue churn. Each shows a delta versus the prior period so you can see direction at a glance. Below that, 2 trend charts (NRR over time, Net new MRR by movement) show how the headline numbers have moved over time. A breakdown (Expansion by segment) splits the metric by dimension so you can see what's driving the total. A detail table (Retention summary) rounds it out with the secondary metrics and their deltas. Every number is computed from the exact formulas shown in the metric table below. Composites are derived from their components, not pasted in, so the KPI tiles, breakdowns, and totals all reconcile to each other.

Illustrative data

Net revenue retention

101.3%▲ 0.1%

Data ▾

Period	Net Revenue Retention
Jan	99.8%
Feb	100.0%
Mar	101.0%
Apr	100.0%
May	100.6%
Jun	100.5%
Jul	101.2%
Aug	101.2%
Sep	100.7%
Oct	101.0%
Nov	101.2%
Dec	101.3%

Gross revenue retention

98.1%▲ 0.1%

Data ▾

Period	Gross Revenue Retention
Jan	97.4%
Feb	97.0%
Mar	97.9%
Apr	97.7%
May	98.0%
Jun	97.6%
Jul	97.7%
Aug	97.9%
Sep	97.9%
Oct	98.1%
Nov	98.0%
Dec	98.1%

Expansion MRR

$38K▲ 7.5%

Data ▾

Period	Expansion MRR
Jan	$14K
Feb	$17K
Mar	$19K
Apr	$15K
May	$18K
Jun	$21K
Jul	$28K
Aug	$29K
Sep	$27K
Oct	$30K
Nov	$35K
Dec	$38K

Gross revenue churn

$22K▲ 2.2%

Data ▾

Period	Gross Revenue Churn
Jan	$15K
Feb	$17K
Mar	$13K
Apr	$15K
May	$14K
Jun	$18K
Jul	$18K
Aug	$19K
Sep	$20K
Oct	$19K
Nov	$22K
Dec	$22K

NRR over time

Data ▾

Period	Net Revenue Retention
Jan	99.8%
Feb	100.0%
Mar	101.0%
Apr	100.0%
May	100.6%
Jun	100.5%
Jul	101.2%
Aug	101.2%
Sep	100.7%
Oct	101.0%
Nov	101.2%
Dec	101.3%

Expansion by segment

Data ▾

Segment	Expansion MRR
Enterprise	$14K
Mid-Market	$10K
SMB	$15K

Net new MRR by movement

Data ▾

Period	New MRR	Expansion MRR	Contraction MRR	Churned MRR
Jan	$34K	$14K	$5K	$10K
Feb	$37K	$17K	$6K	$11K
Mar	$40K	$19K	$4K	$9K
Apr	$42K	$15K	$5K	$10K
May	$49K	$18K	$4K	$9K
Jun	$53K	$21K	$6K	$11K
Jul	$62K	$28K	$4K	$14K
Aug	$54K	$29K	$4K	$15K
Sep	$75K	$27K	$4K	$16K
Oct	$61K	$30K	$4K	$15K
Nov	$78K	$35K	$5K	$17K
Dec	$69K	$38K	$5K	$17K

Retention summary

Net Revenue Retention101.3%▲ 0.1%

Gross Revenue Retention98.1%▲ 0.1%

Logo Churn1.4%▼ 10.2%

✦ Fi

Anything else I can do for you?

You

Which Chargebee plan family is dragging NRR below 100%?Is expansion coming from subscription upgrades or usage metering growth in Chargebee?Show me the Chargebee customers behind the contraction spike in March.What is GRR if I exclude the plan with the worst churn in Chargebee?Break retention out by Chargebee product catalog item instead of segment.Trace this month's contraction back to the credit notes and subscription changes in Chargebee.Break NRR out by Chargebee plan family and flag any cohort under 100%.Show expansion and contraction as a share of starting MRR from Chargebee subscriptions.Add a cohort retention curve using Chargebee customer create dates.

Schedule a demo →Start this conversation with your data →

First version in a dayFree to start, flat pricingNo infrastructure to set up

§ Why the numbers tie out

Every metric traces back to your systems

This is the part a BI tool can’t fake. Each metric is defined once, in your warehouse, from a specific object in a specific source. Change the definition in one place and every tile, report, and answer moves with it. So the number on the screen is the number in the source.

Chargebee

◆ SubscriptionNet Revenue RetentionGross Revenue RetentionExpansion MRRGross Revenue ChurnNet New MRRLogo Churn

◆ CustomerLogo Churn

Metric	What it measures	How it's calculated	Sources
Net Revenue Retention	The clearest read on whether the product keeps earning its price: how much revenue this year's cohort of customers is worth versus last year, after expansion, contraction, and churn net out.	(prior MRR + Expansion MRR − Contraction MRR − Churned MRR) ÷ prior MRR	Chargebee
Gross Revenue Retention	The share of recurring revenue you'd retain with zero expansion, the floor under the base once upsell is stripped out.	(prior MRR − Contraction MRR − Churned MRR) ÷ prior MRR	Chargebee
Gross Revenue Churn	Recurring revenue lost to downgrades and cancellations, before any offsetting expansion.	Contraction MRR + Churned MRR	Chargebee
Net New MRR	How much your recurring revenue actually grew this month after new business, expansion, contraction, and churn net out, the single number that says whether the base is compounding.	New MRR + Expansion MRR − Contraction MRR − Churned MRR	Chargebee
Logo Churn	The share of customers who left this month, counted by logo rather than by dollars.	Churned Customers ÷ prior Customers	Chargebee

§ Then do something about it

Have our agent watch for you

A chargebee retention dashboard tells you what happened, and Fi tells you why. The last step is not having to remember to check. Point Definite at the one number you can’t afford to miss, and it watches that number for you off the same definitions as your dashboard. When it moves, you hear about it before the next review instead of during it. One metric, one action, always reversible.

See how autonomous agents work →

Agents for this stack

Chargebee agent →

Autonomous agent · watch churn

Watch

A metric you choose

net revenue churn

→

Judge

One condition

> 5% week-over-week

→

Act

One action

alert #revenue + open doc

◄──── then waits · cooldown 24h before it can act again ────

Scoped to a single metric and a single action. You arm it; you can disarm it anytime.

§ The data that powers it

Built from whatever you already run on

Connect the systems you already use. Any source of these types works, and you don’t move data into a warehouse, because Definite is the warehouse.

Billing & Subscriptions7

No warehouse to stand up or connect. See how the platform models your data →

§ Get started

Build your chargebee retention dashboard

From signup to a working dashboard in one sitting. No data team required.

Sign up

Free to start. No credit card, no infrastructure to set up.

Create your account →

Connect your sources

Stripe, your CRM, accounting. Definite syncs and models them automatically.

Decide your metrics

Pick the numbers that matter or let Fi propose them from your data. Every metric gets one definition, governed in one place.

Ask Fi to build it

Describe what you need in plain language. Fi builds the dashboard, and you refine by asking follow-ups.

§ FAQ

Common questions

Chargebee counts MRR movements on the subscription change date and uses its own segment boundaries. If your board deck uses a different cutoff or groups plans differently, the numbers drift. This dashboard models retention from the same Chargebee subscription and invoice objects but applies your segment definitions, so NRR and GRR are governed and reproducible.

Chargebee for subscription movements (new, expansion, contraction, churn MRR), invoices, credit notes, and customer records. Definite models all of these into one retention view. No complements are required, though you can layer in CRM or product analytics for additional context.

It is a live ECharts dashboard running on a deterministic synthetic dataset, labeled illustrative. NRR is computed from the MRR movements by the formula in the metric table, not pasted in. Connect your Chargebee account, and Fi builds the same view from your subscriptions.

Type a prompt like the one above. Fi models the retention metrics on your Chargebee subscriptions and invoices, and you refine by asking follow-ups. The first version ties retention back to billing without a spreadsheet.

Usage metering records in Chargebee feed into expansion and contraction MRR. If a customer's metered usage grows, that shows up as expansion; if it drops, contraction. The dashboard treats metered revenue the same as seat-based changes so both appear in NRR.