All connectors/Review & Feedback
UserVoice
§ Connector
UserVoice

Connect UserVoice to your Definite lakehouse in minutes.

Native sync with row-level security, CDC where supported, and hourly-or-faster freshness. Query it with SQL, build dashboards, or ask Fi.

§ What you get

Everything UserVoice exposes, modeled and queryable.

Extracts UserVoice product feedback and customer engagement data, including ideas/suggestions, comments, users and accounts, NPS ratings, forums, labels, statuses, features, segments, and related relationships. Enables analysis of feedback volumes and trends, supporter impact (e.g., MRR), roadmap status changes, and NPS sentiment to inform product prioritization and customer insights.

Sync cadence
Hourly or faster
CDC
Native where supported
Auth
OAuth / API key
Row-level security
Yes

Tables & streams

9 objects
Suggestion

Crowdsourced product ideas with engagement signals like supporters and comments. Supports analysis of feedback volume and trends, prioritization by status/label/forum/category, and revenue-weighted impact via linked accounts.

Supporter

Represents users backing a suggestion and the request links between them. Enables measurement of demand (unique supporters), cohort interest, and MRR/LTV-weighted prioritization using account context.

Comment

User-submitted qualitative feedback on suggestions. Used to track engagement volume, conversation velocity, and sentiment over time.

Feature

Roadmap items linked to suggestions and product areas. Supports tracking of delivery pipeline, status distribution, and alignment of feedback to shipped work.

Status Update

Timestamped changes to suggestion or feature status. Enables analysis of time-in-state, cycle time, and the impact of customer communications.

NPS Rating

Individual Net Promoter Score responses with optional comments and user/account context. Powers NPS calculation, sentiment trends, and correlation with product changes or segments.

Customer Account

Company-level records with commercial metrics like MRR and LTV and linked users. Used for revenue attribution to feedback, account segmentation, and risk/opportunity analysis.

Customer User

End-user profiles associated with accounts and engagement (support, comments, NPS). Enables cohort analysis and user-level engagement and sentiment tracking.

Audience Segment

Saved cohort definitions and their values for filtering and grouping. Supports segmented reporting across suggestions, NPS, users, and accounts.

Authentication

Uses OAuth 2.0 client credentials with your UserVoice API key and secret to obtain an access token

Requirements

Requires a UserVoice account to connect.

Analyze with Fi

Operational data, performance metrics, and business insights.

§ How it works

Three steps. One afternoon.

01
Connect

Authenticate UserVoice in a few clicks. OAuth, API key, or IAM role — we handle secrets and rotation.

definite connect uservoice
02
Sync

We pull every stream into your lakehouse. CDC where the API supports it; full + incremental otherwise. Hourly-or-faster, row-level secure.

→ uservoice.raw (synced hourly)
03
Query

SQL, dashboards, or ask Fi in plain English. Your UserVoice data lives next to every other source — ready to join.

SELECT * FROM uservoice.*
*
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