Do I need a separate data warehouse for my ShipHero data?

No. Definite includes a built-in lakehouse, so you don't need to pay for a separate warehouse like Snowflake, BigQuery, or Redshift. Your ShipHero data syncs into open Parquet storage and is queried by a DuckDB-powered engine for high-performance analytics. Definite handles encrypted, persistent storage behind the scenes with enterprise-grade security, automatic syncing, and backups. You get lightning-fast queries, built-in business intelligence tools, and SOC 2 compliant security, all without the overhead or complexity of running a separate warehouse.

Can I analyze my ShipHero data with other data sources?

Yes. Definite lets you connect and analyze data across all your tools: app databases, CRMs, marketing automation, analytics, and customer support platforms. Our built-in Sync Engine supports 500+ data sources, with options for daily, hourly, or near real-time syncs. You can select metrics and dimensions from your ShipHero data alongside other sources to explore insights, build dashboards, and share results (no SQL needed, unless you want to). Or simply ask Fi, our AI analyst, to find answers, uncover patterns, and instantly create charts and reports for you.

Can Definite connect ShipHero data to tools like Python, SQL, Google Sheets, or Slack?

Yes. Definite integrates seamlessly with the tools you already use. You can run Python scripts for advanced analysis, query your data directly with SQL, or sync results to Google Sheets and Slack for easy sharing. Data can be exported in CSV, Excel, or JSON, accessed via the Metrics API, or embedded directly into your product or internal dashboards. Definite makes it simple to connect, automate, and share insights wherever your team works.

How does Definite's AI actually work?

Definite includes Fi, our AI data analyst that understands your business data and speaks your language. Fi can explore your connected sources, write SQL, and build charts or dashboards in minutes, turning plain-English questions into real analysis. Under the hood, Fi uses Definite's semantic models and query engine to interpret context, generate accurate queries, and explain results clearly. The result: faster insights, fewer bottlenecks, and analytics that finally deliver ROI.

Can I use Definite for free?

Yes. Definite offers a free plan for qualifying startups that includes core analytics, dashboards, and AI insights: everything you need to get started. You can upgrade anytime for more data sources, faster syncs, and advanced automations.

Definite runs as a private deployment in your own cloud (AWS, GCP, Azure, or anywhere with Kubernetes); you keep control of data, compute, and networking. Request a demo →

Explore with AI

← All connectors/E-commerce

§ Connector

ShipHero

Analyze your ShipHero data with AI today.

Build dashboards, automate reports, and ask questions in plain English — all from your ShipHero data, no complex infrastructure to maintain.

See ShipHero in Definite →Try it free

Have multiple ShipHero accounts? Analytics across multiple ShipHero accounts →

Want it to watch your ShipHero data and act on its own? Meet the ShipHero agent →

§ Live with

§ What you get

Everything ShipHero exposes, modeled and queryable.

Extracts ShipHero fulfillment data for D2C brands, including orders, products and inventory, vendors, shipments (with labels and tracking), returns, and purchase orders. This enables analysis of order lifecycle and fulfillment performance, product and stock attributes, vendor management, returns trends and reasons, shipping SLAs, and procurement/PO tracking.

Standard on every Definite connector

Sync cadence

Hourly or faster

CDC

Native where supported

Auth

OAuth / API key

Row-level security

Yes

Tables & streams

7 objects

◆Order

Customer orders with statuses, dates, totals, and line items; enables analysis of revenue, AOV, order lifecycle/cycle times, cancellations, and SKU mix performance.

revenue_financecustomer

◆Product

Master catalog of SKUs with attributes, dimensions, tags, and kit settings; supports product performance analysis, assortment segmentation, compliance, and attribution by product features.

marketingsupport

◆Inventory

Per-warehouse on-hand quantities and related stock attributes; enables stockout monitoring, days of cover, allocation vs. availability, and replenishment planning.

revenue_financeproduct

◆Shipment

Outbound shipments with destination, items, labels, carrier/method, tracking, and costs; supports carrier performance, on-time delivery, shipping cost per order, and SLA adherence analysis.

revenue_financemarketing

◆Return

Customer returns with reasons, status, labels, and returned line items; enables return rate analysis, reason codes, refund impact, and SKU-level defect or fit issues.

revenue_financecustomer

◆Vendor

Supplier profiles with contacts and account details; supports vendor performance analysis including lead times, fill rates, and defect trends when joined to purchase orders.

revenue_financecustomer

◆Purchase Order

Procurement orders with vendor and warehouse linkage, dates, status, and totals; enables PO cycle time, receive completeness/fill rate, COGS tracking, and inbound planning.

revenue_financeengagement

Authentication

Uses your ShipHero refresh token to obtain a temporary access token, then authenticates requests with a Bearer token

Requirements

Requires a ShipHero account to connect.

§ How it works