Connect Freshdesk to your Definite lakehouse in minutes.
Native sync with row-level security, CDC where supported, and hourly-or-faster freshness. Query it with SQL, build dashboards, or ask Fi.
Everything Freshdesk exposes, modeled and queryable.
Extracts Freshdesk Contact Center (Freshcaller) data including users (agents), teams, call records (with participants and recordings), and detailed call performance metrics. Enables analysis of call volumes, agent and team performance, queue/IVR routing, response and talk times, and telephony costs.
Tables & streams
Represents each inbound or outbound phone interaction, including routing (agent/team/queue/IVR), participants, recordings, durations, and costs. Enables analysis of call volumes and trends, service levels (ASA, handle time, hold/ring times), abandonment, and telephony spend.
Profiles for call center agents with status, timezone, and team membership, used to attribute and benchmark performance. Supports analysis of agent productivity, occupancy, talk and hold times, speed to answer, and SLA adherence when joined to call logs and metrics.
Organizational groupings of agents used for rollups and benchmarking across queues and time. Enables analysis of team-level call volumes, service levels, routing outcomes, staffing effectiveness, and cost allocation.
Uses an API key from your Freshcaller account to authenticate (sent in the X-Api-Auth header, along with your org subdomain)
Requires a Freshdesk account to connect.
Operational data, performance metrics, and business insights.
Three steps. One afternoon.
Authenticate Freshdesk in a few clicks. OAuth, API key, or IAM role — we handle secrets and rotation.
We pull every stream into your lakehouse. CDC where the API supports it; full + incremental otherwise. Hourly-or-faster, row-level secure.
SQL, dashboards, or ask Fi in plain English. Your Freshdesk data lives next to every other source — ready to join.
Build your own with the Definite SDK, or ask us — we add new connectors every week.
