Connector Database / Freshdesk
Analyze your Freshdesk data with AI
Build interactive dashboards, generate automated reports, and unlock business intelligence insights from your Freshdesk data with AI-powered assistant.
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Start with a question
Generate automated reports and business intelligence insights from your Freshdesk data—as fast as you can ask them.
Build dashboards and data visualizations
Transform your conversation into dynamic data visualizations on an intuitive data canvas.
Integrate all your data
Unify your Freshdesk data with DuckDB-powered data warehouse including Quickbooks, PostgreSQL, S3 and Salesforce.
Available Freshdesk Data
Extracts Freshdesk Contact Center (Freshcaller) data including users (agents), teams, call records (with participants and recordings), and detailed call performance metrics. Enables analysis of call volumes, agent and team performance, queue/IVR routing, response and talk times, and telephony costs.
Call
Represents each inbound or outbound phone interaction, including routing (agent/team/queue/IVR), participants, recordings, durations, and costs. Enables analysis of call volumes and trends, service levels (ASA, handle time, hold/ring times), abandonment, and telephony spend.
Agent
Profiles for call center agents with status, timezone, and team membership, used to attribute and benchmark performance. Supports analysis of agent productivity, occupancy, talk and hold times, speed to answer, and SLA adherence when joined to call logs and metrics.
Team
Organizational groupings of agents used for rollups and benchmarking across queues and time. Enables analysis of team-level call volumes, service levels, routing outcomes, staffing effectiveness, and cost allocation.
Authentication Required
Uses an API key from your Freshcaller account to authenticate (sent in the X-Api-Auth header, along with your org subdomain)
Getting started with
Freshdesk Analytics & Business Intelligence
Connect your Freshdesk data
Connect to Freshdesk once and automatically sync data to your centralized data warehouse for real-time reporting and analytics.
Build business intelligence models
Create automated reports, dashboards, and data visualizations with customizable business logic and AI-powered insights for consistent analytics across your organization.
Generate reports and insights
Create interactive dashboards, automated reports, and data visualizations with AI-powered business intelligence. Share live analytics and scheduled reporting with your team.
Want to see how easy it is to get started?
Freshdesk usersDefinite
People love Definite because it lets you focus on what matters. Setting up your own data infrastructure doesn't make your beer taste better. Skip the tedium and start at analytics.
I was leading the efforts of setting up a business intelligence function. I was surprised how complex this all was to do even today. It's something that every tech company would need at some point but it hasn't been simplified. You need a whole team focused on building a data warehouse, setting up the right pipelines, and then integrating a BI tool on top.Definite wasn't only the answer to this problem, it tackled the next problem I knew I'd have as soon as the BI tool was ready — how do we get non-technical teams and people to learn and utilise such a tool.
Our analytics before Definite consisted of dozens of Excel sheets that took hours to update. Manual updates led to errors. Everyone questioned the accuracy of the numbers. Many people just stopped looking at the reports.After Definite, everything ran like clockwork.We immediately saved thousands of dollars per month in the time spent updating reports and have built strategies (e.g. improved ROI on ad spend, inventory management, etc.) on the data that will yield millions to our bottom line.
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